Duo Mobile App Reauthentication

Issue

I have a new phone or device and need to update DUO

Intended Audience

Faculty, Staff, and Students

Resolution

  1. Go to MYWVSOM Duo Device Management and sign in with your username (first part of your email before the @ symbol) and password.
  2. Authenticate with DUO. If you are trying to authenticate the app on the a new cell phone, you should probably choose "Call Me" to get through this prompt.

    Duo Device Management example screen

  3. To reauthenticate the app on a new cell phone, click Device Options then click Reactivate Duo Mobile.

    Duo Settings & Devices example screen

    Duo Settings & Devices example screen device options

  4. Answer the question about the phone's operating system.

    Duo what type of phone choice screen shot

  5. Make sure you have installed the DUO Mobile app on your device then click "I have Duo Mobile installed".

    Duo install mobile app example screen shot

  6. Follow the steps to scan the QR Code. Once completed, the DUO Mobile App will be reauthenticated on your new device

Cause

Updates to your personal devices may require updating DUO for the app to function properly.

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