Issue
Documents are not printing. In some cases the printers are visible with no connection. In other cases the printers do not show up at all.
Intended Audience
Students
Resolution
- Make sure your computer is connected to the WVSOM-Student network, and not WVSOM-Guest.
- If printers are listed on a print preview screen but still show disconnected, or do not show up at all, double-click the icon named "Printers" on your desktop to run the script to connect to campus printers. This can happen if you change your account password, or if your computer is away from campus and disconnected from the network for a few weeks.
- If documents go to the printer but are stuck in the printer queue with a status of "Spooling", "Paused", or "Error", restart your computer.
- Submit a ticket for service or contact the IT Helpdesk at (304) 647-6246 for assistance if you still can not print.
Summary
The guest network does not allow access to the printers, you must be connected to WVSOM-Student. If your account password is changed, you will need to reconnect to the printers. It is also possible for the laptops to lose connectivity to the printers if off campus for a long period of time.